Returns & Exchanges
At cloud.b, we want you to feel as light as air in your new fashion finds, which is why we offer a seamless 30-day return policy for all unworn items. If your purchase isn't a perfect fit, we are happy to facilitate an exchange or a full refund to your original payment method.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Place the original tags on the garments and secure them in their original packaging to ensure the items remain in pristine condition during transit.
Label and Ship
Print your prepaid shipping label provided by the portal, attach it to your package, and drop it off at any authorized carrier location.
Quality Check and Refund
Once our warehouse team inspects the returned pieces, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing